Agent-assisted verification

Meet compliance requirements using an agent-assisted identity verification service

Businesses need a high level of trust before they can enter a business relationship with a customer. Online digitisation has placed a greater emphasis in knowing who you are dealing with.


How agent-assisted identity verification works

Customer schedules a meeting with our agent
KYC/Fraud agent performs live video conference
Authentication, validation and verification
Customer successfully onboarded

Comply with laws in multiple countries

The evolving threat landscape and increase in fraud, theft, and cyber-crime, has increased the need for effective security, compliance, and counter-fraud measures. ID verification and digital onboarding must meet strict regulatory requirements. Laws in several jurisdictions require live video communication between the business and the customer, in which the business decides if they want to work with the client or not.

Businesses operating in multiple jurisdictions typically use several ID service providers to meet with all applicable local and cross-border regulatory requirements. This can be quite the hassle and of course significantly increase costs.


One single provider for identity validation

Our agent-assisted identity verification is an all-in-one solution offering live video communication with end-users to authenticate, validate, and verify their identities. A combination of document authentication, selfie verification, and live video chat reduces the risk of fraud and spoofing.

Businesses can choose a pre-existing process within Evalid or easily create a new one to comply with AML laws in their chosen jurisdiction. You can create custom questionnaires, workflows such as a document, selfie, or a video-first approach, and use technology such as instant document capture, OCR, and artificial intelligence to combine human expertise with state-of-the-art technology to protect your business.


Features of our agent-assisted service

Evalid's agent-assisted identity verification service seamlessly onboards customers anywhere, anytime, strengthening your defence against fraud and enabling you to comply with important regulations.

Document capture and authentication using OCR, Artificial Intelligence and machine learning
Live video conferencing and verification by KYC & Fraud Agents
Risk categorisation with in-built anti-fraud controls
Biometric facial recognition
Omnichannel, supporting any device or digital channel
Record and replay
Audit trail
Customisable workflows

Benefits of agent-assisted verification

  • Identity verification processes adaptable to specific regulations
  • Save costs by consolidating verification providers to use all-in-one agent assisted verification solution
  • Digitise the user experience and sign-up process
  • Reduce the risk of fraud, imposter scams, and spoofing
  • Streamline onboarding
  • Reduce friction and improve the customer experience

Get started with an online solution!

Let an expert show you how easy it can be to integrate our agent-assisted identity verification solution into your processes, whether it be within your app, on your website or as an addition to an existing system. Request more information here and we’ll be in touch shortly.

About Evalid

At Evalid we provide Identity Verification as a Service. Meaning we do the entire identity check for you, instead of just providing you with the software. Our experienced agents work around the clock to check and verify every entry, making sure we don't miss a thing. Want to find out more? Request a demo or get in touch!