1Can I change my plan whenever I want?
Yes, you can upgrade and add more verifications to your package at any time. Evalid is a customer-centric service. You can upgrade your package according to your volumes and requirements.
2Can my verification plan be canceled at any time?
Yes. We do not have fixed-term contracts giving you the flexibility to cancel anytime. Your outstanding verifications simply roll-over until you’ve finished all the verifications you’ve paid for. As we have no fixed-term contracts, you can simply cancel at any time, offering you peace of mind and not committing to long-term agreements.
3Is tax included in all the prices?
Our prices are excluding VAT. We simply send you an invoice for pricing based on the number of verifications you’ve chosen.
4How to get in touch with Sales or Support?
You can directly contact our sales team by emailing [email protected]
Our support team can be reached by sending an email to [email protected]
We aim to respond to all enquiries within 24 hours.
5How will additional ID checks be billed?
If you exceed your quota, our team will contact you and you will continue on the agreed pricing. An invoice will be sent afterwards based on the number of extra checks but you are notified in advance to ensure all pricing and billing is transparent.
6Will my own and my client's data be safe?
Yes, your data is safe in our secure system. Our system is only accessible to qualified personnel and your data is handled in compliance with relevant laws and by trained staff only.
7Is Evalid GDPR compliant?
Yes. We have a GDPR policy and our processes are built around GDPR. We ensure all our terms & conditions and handling of data is in accordance with GDPR to give you peace of mind your data is handled and stored in a compliant way.
8What personal information is being stored?
Personal identifiable information including name, surname, date of birth, nationality, country of residence, phone number, address and a copy of the ID document, selfie, and video is stored for verification purposes but not longer than necessary.
9Which payment methods are accepted?
We accept bank transfer, direct debit, and credit card payments, allowing flexible payment options depending on your needs.
10What document types do you support?
Evalid supports more than 4500 documents from over 200 countries. We constantly review documents and add new ones to our system on an ongoing basis. Our system is continuously expanding to cover new jurisdictions and document types where available.
11What is the minimum term of the Agreement?
The minimum length of the agreement is one month.
12Are identity verifications reviewed by your employees 24/7?
Yes, our Verification-as-a-Service reviews, approves or rejects incoming identity verifications 24/7 365 days a year. We understand the importance of speed and availability which is a key prerequisite for verifications and onboarding.
13Is there liveness detection available?
Yes, this is part of our verification process. It’s a simple but effective way to verify a person's identity to ensure the person is real and who they say they are.
14Are there any setup charges?
There are no setup charges unless you require a bespoke integration with a third-party system or out-of-the-box customisation.
15Do you check Politically Exposed Persons and Sanctions?
Yes, we have access to all necessary sanction lists
16Will we be offered a dedicated account manager?
Yes, we will provide you with a dedicated Key Account Manager who will be working closely together with you from day 1.